This Privacy Policy explains how Veyra (“we,” “us,” “our”), operated from Finland, collects, uses, shares, and protects your personal data when you use the Veyra service (the “Service”).
We understand the Service is deeply personal and that you share sensitive information with your AI companions. We treat that data with a correspondingly high level of care. This policy is written to be clear about exactly what we collect and why.
We are the data controller for the personal data described here. For privacy questions or to exercise your rights, contact us at info@veyra.love.
The Service is strictly for adults (18+). We do not knowingly collect personal data from anyone under 18. If we learn that we have collected data from a minor, we will delete it and terminate the account. See our Content Policy.
3.1 Data you provide directly
3.2 Data generated through your use — including sensitive data
3.3 Data collected automatically
Because of the nature of the Service, some data we process — in particular chat content and memory data — may constitute special-category data under the GDPR/UK GDPR (data concerning your sex life or sexual orientation).
We process this data only to provide the Service you have requested, and our lawful basis for doing so is your explicit consent and/or that you have manifestly made the data available in the context of a service you deliberately chose to use, and as necessary to perform our contract with you. You may withdraw consent at any time by ceasing use, deleting content, or closing your account (see Sections 8 and 10).
| Purpose | Data used | Lawful basis (GDPR/UK GDPR) |
|---|---|---|
| Provide and operate the Service (chat, Companions, media) | Account, chat, memory, generated media, usage | Performance of contract; explicit consent (for special-category data) |
| Personalize your Companions (memory, continuity) | Chat, memory data | Performance of contract; explicit consent |
| Process payments and manage subscriptions/tokens | Payment/billing data | Performance of contract; legal obligation |
| Verify you are an adult | Age-verification result | Legal obligation; legitimate interests; consent |
| Safety, moderation, and preventing illegal content (esp. child-safety enforcement) | Chat, media, technical, account | Legal obligation; legitimate interests; substantial public interest |
| Security, fraud prevention, and enforcing geographic/access restrictions | Technical, account, usage | Legitimate interests; legal obligation |
| Improve and develop the Service | Usage data | Legitimate interests (and/or consent where required) |
| Communicate with you (service messages, and marketing where permitted) | Account data | Performance of contract; consent (marketing) |
| Comply with legal obligations and respond to lawful requests | As relevant | Legal obligation |
On AI training: we do not use the content of your private conversations or memories to train or fine-tune AI models.
We do not sell your personal data. We share it only as described here, with providers bound by contract to protect it:
We are based in Finland (EU). Some providers may process data outside the European Economic Area (e.g., in the United States). Where we transfer personal data internationally, we rely on appropriate safeguards, such as the EU Standard Contractual Clauses (and the UK Addendum/IDTA for UK data), or an adequacy decision where available.
We keep personal data only as long as necessary for the purposes described, or as required by law:
We use strictly necessary cookies to operate the Service (e.g., authentication, security) and, with your consent where required, functional and analytics cookies.
Depending on where you live, you may have rights to:
US residents (e.g., California and other states) may have rights to know, delete, correct, and opt out of “sale”/“sharing” of personal information; we do not sell personal data.
To exercise your rights, contact info@veyra.love. We may need to verify your identity. We respond within the timeframes required by law.
We use technical and organizational measures appropriate to the sensitivity of the data, including encryption in transit (and at rest where appropriate), access controls, and internal policies limiting access to personal data. Given the sensitivity of the Service, we place particular emphasis on safeguarding chat and memory content. However, no system is perfectly secure, and we cannot guarantee absolute security.
The Service is for adults only. We do not knowingly process data of anyone under 18. If you believe a minor has used the Service, contact us immediately at info@veyra.love so we can act. We maintain strict child-safety safeguards as described in our Content Policy.
We may update this policy. We will post the updated version with a new “Last updated” date and, for material changes, provide additional notice (e.g., email or in-Service). Your continued use after changes take effect constitutes acceptance where permitted by law.
Privacy enquiries: info@veyra.love
Your privacy is fundamental to a service this personal. If anything here is unclear, please contact us.