1. Introduction and Acceptance
Welcome to Veyra (the “Service”), operated from Finland (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of the Service, including our website, applications, and all related features, content, and functionality.
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Content Policy, which are incorporated by reference. If you do not agree, you must not access or use the Service.
We may update these Terms from time to time. When we make material changes, we will notify you (for example, by email or an in-Service notice) and update the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
2. Adults Only (18+) — Age Requirement
The Service is strictly for adults. It contains and generates mature, adult-oriented, and sexually explicit content intended solely for consenting adults.
You represent and warrant that:
- You are at least 18 years of age, or the age of majority in your jurisdiction if higher;
- You are legally permitted to access adult content in your jurisdiction;
- You will not permit any person under 18 to access the Service through your account or devices.
We may use age-verification measures, reserve the right to require verification at any time, and may suspend or terminate access where age cannot be satisfactorily established.
If you are under 18, you must not access the Service under any circumstances.
3. Prohibited Jurisdictions and Eligibility
The Service is not available, and you may not access or use it, from jurisdictions where adult content is prohibited or where the Service would otherwise be unlawful.
You are responsible for ensuring that your access to and use of the Service is lawful in your location. Accessing the Service from a prohibited jurisdiction, including by circumventing geographic restrictions (e.g., via VPN), is a breach of these Terms and may be unlawful in your jurisdiction.
4. Nature of the Service — AI-Generated Content and No Real Persons
The Service provides AI-powered virtual companions (“Companions”) with which you can chat and interact, and which can generate text, images, and other media.
You expressly acknowledge and understand that:
- Companions are artificial intelligence. They are not real people, are not sentient, and have no consciousness, feelings, or awareness, regardless of how realistic their responses, personalities, memory, or media may appear.
- All characters and all generated media are fictional and computer-generated. They do not depict any real, identifiable person. Any resemblance to a real person is coincidental and unintended.
- Interactions are not a substitute for professional advice (medical, legal, psychological, financial, or otherwise) or for human relationships and professional care.
- AI-generated output may be inaccurate, inappropriate, or unexpected. You use it at your own discretion and risk.
5. User Accounts
To use the Service you must create an account. You agree to:
- Provide accurate, current, and complete information;
- Maintain the security and confidentiality of your login credentials;
- Be solely responsible for all activity that occurs under your account;
- Notify us immediately of any unauthorized use or security breach.
You may not share, sell, or transfer your account. We may suspend or terminate accounts that violate these Terms, that we reasonably believe are used by minors, or that pose risk to the Service or others.
You must be the sole account holder and may not create an account on behalf of anyone else.
6. Acceptable Use and Prohibited Conduct
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not attempt to, use the Service to create, request, generate, upload, share, or solicit any content that:
6.1 Child Safety (Zero Tolerance).
- Depicts, describes, sexualizes, or involves any minor (any real or fictional person under 18), in any manner, including any child sexual abuse material (CSAM) or any content that sexualizes, or could be construed to sexualize, minors;
- Attempts to create, age-regress, or configure any Companion to appear, be described as, or role-play as a minor;
- Seeks to use the Service to facilitate grooming, child exploitation, or any harm to minors.
This is strictly and absolutely prohibited. There are no exceptions. We enforce this through automated and human safeguards, we will terminate offending accounts immediately, we preserve relevant evidence, and we report to the National Center for Missing & Exploited Children (NCMEC) and/or relevant authorities as required or permitted by law. See our Content Policy for details.
6.2 Other Prohibited Content and Conduct. You must not use the Service to create, request, or share content or engage in conduct that:
- Depicts non-consensual sexual activity, sexual violence, or rape as endorsed or eroticized in a manner prohibited by our Content Policy;
- Depicts or promotes bestiality, necrophilia, or other content prohibited by our payment providers or by law;
- Depicts, impersonates, or sexualizes a real, identifiable person without authorization (including “deepfakes” of real individuals, public figures, or private persons);
- Promotes terrorism, violent extremism, self-harm, suicide, or illegal activity;
- Harasses, threatens, defames, or violates the rights of others;
- Infringes any intellectual property, privacy, or other rights;
- Contains malware or attempts to compromise, overload, reverse-engineer, scrape, or interfere with the Service or its security;
- Circumvents usage limits, access controls, geographic restrictions, or age verification;
- Uses the Service to build or train competing AI models or datasets.
We reserve the right to remove content, restrict features, and suspend or terminate accounts that violate this Section, at our discretion, with or without notice.
7. Your Content and Companions
7.1 Your inputs. “User Content” means the prompts, messages, character configurations, and other content you submit. You retain such rights as you have in your User Content. You represent that you have the necessary rights to submit it and that it does not violate these Terms.
7.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and use your User Content and the resulting generated content solely to operate, provide, secure, and improve the Service, and as otherwise described in our Privacy Policy.
7.3 Generated content. Content generated by Companions is produced by AI based on your inputs and the Service’s models. To the extent we hold rights in generated content, we grant you a personal, non-exclusive, non-transferable license to use it for your own personal, non-commercial purposes within the Service, subject to these Terms. The legal status of rights in AI-generated content is unsettled and varies by jurisdiction.
7.4 Companions are not portable and may change. Companions, their memory, and their behavior depend on our systems and models, which we may modify, and are not guaranteed to persist unchanged or to be exportable.
8. Plans, Tokens, and Payments
8.1 Plans. The Service offers paid 30-day plans and, in addition, consumable “Tokens” (or credits) that may be included with a plan and/or purchased separately to access certain features (such as media generation or usage beyond included allowances). Current prices, plan features, included allowances, and Token pricing are shown at the point of purchase and may change with prospective effect.
8.2 Billing and renewal. Paid plans are billed in advance as one-time purchases through our third-party payment processors. Each purchase provides 30 days of access. Paid plans do not renew automatically. We do not charge you again unless you choose to make another purchase.
8.3 End of access. Paid access ends at the end of the purchased 30-day period unless you buy another period. Buying another period while access is active adds 30 days to the current end date and immediately refreshes the included allowances. We may remind you before access ends.
8.4 Tokens. Tokens are a limited, personal, non-transferable license to access features; they have no monetary value, are not property, are not redeemable for cash, and are non-refundable except where required by law. Purchased media Tokens and message packs do not expire and remain usable after paid access ends. Included plan allowances are separate: they refresh with each paid plan purchase and do not roll over. There are no daily refills or annual plans. The free welcome allowance is granted once. Character creation allowances count new characters created during the period; deleting characters does not restore creation slots. Existing characters remain available. See the pricing page for current allowances and costs.
8.5 Refunds and consumer rights. Except where required by mandatory law, payments are non-refundable. EU/UK consumers: you may have a statutory right of withdrawal for certain purchases; however, by purchasing and accessing digital content/Tokens immediately, you may be asked to consent to immediate performance and to acknowledge that you thereby lose the right of withdrawal for that content once delivered. Nothing in these Terms limits mandatory consumer rights you have under the law of your country of residence.
8.6 Taxes. Prices may exclude applicable taxes (e.g., VAT), which will be added where required.
8.7 Failed payments and chargebacks. We may suspend or terminate access for failed payments. Initiating a fraudulent chargeback is a breach of these Terms and may result in termination.
9. Intellectual Property
The Service, including its software, models, design, text, graphics, logos, and trademarks (excluding your User Content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, or create derivative works from the Service except as expressly permitted.
10. Privacy and Data
Your privacy matters, particularly given the sensitive nature of the Service. Our Privacy Policy explains what data we collect (including chat content and memory data used to personalize your Companion), how we use and protect it, and your rights. By using the Service, you acknowledge the Privacy Policy.
11. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation, to the maximum extent permitted by law.
We do not warrant that AI-generated content will be accurate, appropriate, or suitable, or that the Service will meet your expectations. The Service is for entertainment purposes and is not a substitute for professional advice or human relationships.
Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable mandatory law (including consumer-protection law).
12. Limitation of Liability
To the maximum extent permitted by law, we and our officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service.
To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us in the three (3) months preceding the event giving rise to the claim, or (b) EUR 50.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any mandatory consumer rights.
13. Indemnification
You agree to indemnify and hold harmless the Company and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right, to the extent permitted by applicable law.
14. Suspension and Termination
We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, if required by law or our payment providers, to protect the Service or others, or (in particular) for any actual or suspected violation of our child-safety rules.
You may stop using the Service and close your account at any time. Certain provisions survive termination (including Sections on prohibited conduct, IP, disclaimers, limitation of liability, indemnification, and governing law). Upon termination, your right to use the Service ceases; we handle your data as described in the Privacy Policy.
15. Governing Law and Disputes
These Terms are governed by the laws of Finland, without regard to conflict-of-laws principles. Subject to the paragraph below, the courts of Helsinki, Finland will have jurisdiction over any dispute.
Consumers: If you are a consumer resident in the EU, the UK, or elsewhere, you benefit from any mandatory protections of the law of your country of residence, and nothing in this Section deprives you of the right to bring proceedings, or requires you to defend claims, in your local courts where such rights are guaranteed by mandatory law. EU consumers may also use the European Commission’s Online Dispute Resolution platform.
16. Miscellaneous
- Entire agreement. These Terms, with the incorporated policies, are the entire agreement between you and us regarding the Service.
- Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
- No waiver. Our failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.
17. Contact
Questions about these Terms? Contact us at info@veyra.love.
By using Veyra, you acknowledge that you have read and agree to these Terms of Service.